AI solutions for independent dental practices
Help patients find you. Follow through on their inquiries.
A busy front desk can miss calls while helping patients, and unscheduled follow-up can leave appointment opportunities untouched. DigitalOS connects accurate practice information, administrative response and patient follow-up so your team has support around the work it already does.
Live demo: tap “Talk to Sophia” to hear our AI front desk answer a new-patient call.
The outcome: a clearer patient journey.
Patients need accurate information, an appropriate response and a reliable handoff. The aim is fewer inquiries left unworked and better visibility into bookings and attendance—not a promised number of new patients.
Connected support behind your team
Practice knowledge and visibility
Approved services, providers, policies and contact details give the system a consistent foundation. Accessible pages and supported answers help people and AI assistants evaluate your practice; no AI recommendation or placement is promised.
Sophia · Front-desk support
Gather approved administrative information and support booking within agreed availability. The assistant identifies itself as automated. Anything clinical, urgent or outside the approved rules is handed to your team.
Follow-up and reactivation
Work missed inquiries, appointment reminders and appropriate overdue-patient contact under your consent policy. Clinical recommendations and treatment-plan decisions stay with qualified people.
Feedback and reporting
Request feedback fairly and support review responses approved by the practice. Record response, scheduling and subsequent outcomes without treating every booking as an attended visit.
Measure bookings, attendance and collections separately.
Use your practice baseline: incoming and answered calls, completed administrative intake, confirmed appointments, attended appointments, treatment presented and accepted, and actual collections. Review each stage by source where the records support it.
Production value and collected revenue are different measures. An inquiry is not a patient, and a treatment recommendation is not treatment accepted. Any later modeled opportunity is labeled as an estimate, not a promised result.
Compliance, which in this industry is a competitive advantage
HIPAA
Under 45 CFR 160.103, any vendor that creates, receives, maintains or transmits protected health information on your behalf is a business associate requiring a written Business Associate Agreement. A system that answers patient calls, records and transcribes them and reads your practice management data is unambiguously handling PHI. We sign a BAA, every vendor in the delivery chain signs one, and you hold copies. Part of the Blueprint is finding out which of your current vendors never did.
We do not gate reviews
The FTC's Rule on the Use of Consumer Reviews and Testimonials, 16 CFR Part 465, took effect on 21 October 2024 with civil penalties up to $53,088 per violation. Surveying patients first and routing only the predicted-happy ones toward public review platforms is treated as a material misrepresentation of your reputation, and major map-platform policies independently prohibit it. A number of dental vendors still sell gating as a headline feature. We will not build it, including if you ask.
Messaging and outreach
A2P 10DLC brand and campaign registration is part of the build rather than an afterthought — carriers block unregistered application-to-person traffic outright, which quietly kills reactivation campaigns practices believe are running. TCPA consent is documented, revocations honored, and the AI voice agent discloses that it is automated.
Advertising and patient data
Patient-facing claims need evidence and review against your state dental board’s rules. Advertising tracking can expose protected health information, so data handling, event design and permissions require careful review before launch.
This summarizes published federal requirements and general practice. It is not legal advice and does not replace a review of your specific configuration by your own counsel and your state board's rules.
Give the next inquiry a clearer path.
A quick, no-cost conversation about your goals, where AI can help first, and the next steps we'd recommend.