For independent optometry practices
Support the calls your team cannot reach.
When everyone is in the exam room or optical, inquiries and overdue recalls can wait. DigitalOS supports administrative response, scheduling and appropriate recall follow-up, so your team can focus on patients without losing sight of the queue.
The outcome: more consistent recall and response.
Patients receive a clear next step, staff can see who needs attention and leadership can distinguish a booking from an attended exam. Accurate practice information supports discovery without promising an AI placement.
What your practice receives
Front-office support
Approved answers to administrative questions, call coverage and scheduling support matched to actual availability.
Recall and follow-up
Consent-based contact with overdue patients, reminders and assigned follow-up for incomplete requests.
Practice information
Current services, provider and location details, with useful patient answers approved by the practice.
Clear reporting
Separate records for response, confirmed appointments, attendance and collections, with missing information identified.
Illustrative recall-to-booking workflow
Illustrative example. Not a client result. A patient due for a routine recall receives an approved, consent-based invitation. An administrative assistant checks permitted availability and supports booking. If the patient mentions symptoms or asks what care they need, the request goes to the designated clinical team under the practice’s escalation rules.
The example illustrates a patient workflow, not a delivery plan. The practice approves recall criteria, message content and clinical handoff.
Clinical care stays with your practice
AI does not diagnose, recommend clinical care or substitute for professional judgment. Your clinicians handle symptoms and approve escalation instructions; your office handles policy exceptions and patient commitments. Access and data handling are agreed for the actual configuration. Ownership terms are set out in each agreement, including any third-party licenses.
Find the right support for your front desk.
A quick, no-cost conversation about your goals, where AI can help first, and the next steps we'd recommend.